Mediating workplace conflict between employees
Healthy conflict exists in most workplaces as employees debate and learn from each other’s different perspectives, disagree with respect and collaborate. Other types of conflict, such as bullying, harassment, discrimination, gossiping and undermining are damaging to the workplace. If unacceptable behaviour is ignored, it can damage morale, reduce productivity and lead to increased costs and legal issues for your organisation.
Mediation is a voluntary, confidential discussion by the relevant people about the issues in dispute, managed by an independent mediator. The discussion gives the participants an opportunity to be heard, and to hear what each other has to say. Effective workplace mediation will move employees away from hostility, and encourage them instead to engage in rational dialogue and work towards generating solutions. Check out our frequently asked questions on mediation for more information.
Bringing in an external, independent workplace mediator can help you:
- Tackle the molehill before it becomes a mountain
- Reduce the likelihood that employees will make external or legal complaints
- Assist your employees to be responsible for their own behaviour and their working relationships
- Improve team effectiveness, morale and productivity, and encourage mutual respect
- Demonstrate to employees and stakeholders that concerns are taken seriously.