Guidance through difficult conversations at work
Sometimes employees or managers need assistance in preparing for and conducting effective conversations about difficult topics.
A facilitated discussion provides practical assistance to the parties to understand, organise and communicate their own needs and expectations and to be open to communication from the other part(ies). Engaging assistance in the form of a facilitated discussion empowers employees to tackle difficult issues in a pro-active and respectful way.
Worklogic is a fully- functioning hybrid workplace and can provide services in person or via video conference. Worklogic is compliant with any current public health orders and is committed to prioritising the health and safety of staff and clients.
In a facilitated discussion, the facilitator assists the parties to prepare for and engage in a conversation around the issues that are causing conflict. A facilitator will assist each party individually to:
- Identify the issues that are at stake;
- Clarify specific examples of the behaviour to be discussed;
- Understand more about their own emotions around and contributions to the issue;
- Clarify what is at stake if the issue cannot be resolved
- Prepare to have a conversation with the other person about the issues.
A facilitator will then assist the parties in joint session to:
- Communicate their concerns in a respectful way
- Open to understanding of the other person’s perspective
- Identify ways that the conflict might be resolved or at least progressed.
Facilitated discussions are a flexible tool that can be used to assist with many different kinds of concerns. You don’t need to wait for a complaint and there doesn’t even need to be two people involved to benefit from assistance in preparing for and delivering effective communication. Facilitated discussions are flexible enough to allow a process of including Human Resources or other managers into the discussion.
Facilitated discussions have been used effectively to assist:
- Managers to have performance management conversations with their direct reports
- Colleagues to agree on some ground rules for communication
- Managers to think through and prepare for a conversation with a difficult but valuable team member
- An employee who may have difficulty with assertiveness to prepare for and have a difficult conversation with their manager
- Colleagues to discuss conflict over roles and responsibilities and to draft guidelines in conjunction with the HR advisor
- A team of employees who have concerns after a change process.