Contact officers need to be confident to give advice, to refer employees for help and support, and to explain the organisation’s policies and processes. A Contact Officer plays an important role, and they are often on their own.
In this course, Contact Officers learn how to recognise and address issues in ways that avoid escalation of disputes, support their colleagues and find good outcomes for everyone involved.
Chat with authors
Worklogic has put together a series of audio chats with the authors, discussing hot topics covered in the book including digital evidence, investigating senior employees, #Metoo and trauma-informed practice and the obligations for employers to investigate allegations of bullying.