Oct 26

4 questions to ask before appointing an external workplace investigator

Workplace investigations can be costly, time-consuming and difficult matters and, if not well managed, can lead to significant management, legal and/or reputational problems for an organisation. There are numerous reasons why it may be advisable to appoint an external investigator rather than to deal with the matter internally, particularly when the matter is complex, sensitive […]

Oct 12

Managing expectations during an external workplace investigation

Investigations by independent, external workplace investigators are increasingly common in Australian workplaces. The need for an external investigation particularly arises in circumstances where a complaint is complex, multi-faceted, sensitive, messy or “political”. For this reason, external investigations can tend to take longer than initially envisaged. The inherent risk associated with the behaviour that instigated the […]

Aug 31

A possibly vexatious complaint? Keep calm and be procedurally fair to all

When your employees raise concerns of inappropriate treatment, your complaint handling process will swing into action. For the vast majority of cases, employees raise concerns genuinely. But what do you do if you believe that an employee is not raising their concern genuinely? What if you believe that they are acting vexatiously? That is, that […]

Aug 03

Managing the aftermath of a workplace investigation

Workplace relationships can be tinder dry after an investigation. What happens next is very important for the parties, the investigator, the witnesses and the whole team or organisation. Post investigation work can be as intensive as investigative work. Worklogic Senior Investigator, Lisa Klug recommends the steps you should take to restore, rebuild and renew teams […]

Jul 13

Warning indicators: When should you appoint an external investigator?

Consider the following situation: As an HR professional, you have received a complaint of inappropriate workplace behaviour. You have also decided that a formal investigation of the complaint is required. However, you are unsure whether to undertake the investigation ‘in house’ or appoint an external investigator. Many factors will influence your decision as to whether an […]

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