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Triage! Handling Complaints at an Early Stage

March 5, 2024 9:30 am –
1:00 pm
Topic Covered
  •  What is a compliant?
  •  Hearing the employees concerns: How, where, what questions to ask, how to document the
    conversation
  • Giving advice and referrals
  • What is your role? Coach, mediator, advisor,
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Presenter

Angela Seach

What is a ‘real’ complaint? How do I tell whether it is serious or not? How do I manage the complainant’s expectations?

 What is a real complaint? How do I tell whether it is serious or not? How do I manage the complainants expectations? The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employees concerns.

This course has been designed for Risk, compliance and HR Managers, In-house counsel, conatct officers

Presented by Worklogic Associate Director and Practice Leader Angela Seach via Zoom online (AEST)

Please contact training@worklogic.com.au for information or to request an invoice payment.

For event invites and compelling insights into resolving workplace conflict and building a positive culture at work!

Integrity Line

Integrity Line is an independent whistleblower service for complaints about inappropriate conduct at work, provided by Worklogic. Click here to visit the Integrity Line website.