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Triage! Handling Complaints at an Early Stage

September 17, 2024 9:30 am –
1:00 pm
Topic Covered
  • What is a complaint?
  • Hearing the employees concerns: How, where, what questions to ask, how to document the conversation
  • Giving advice and referrals
  • What is your role? Coach, mediator, advisor, judge?
  • The spectrum of risk and seriousness
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Presenter

Angela Seach

What is a real complaint? How do I tell whether it is serious or not? How do I manage the complainants expectations? The earlier a complaint is recognised and assessed, the faster it will be resolved.

What is a real complaint? How do I tell whether it is serious or not? How do I manage the complainants expectations? The earlier a complaint is recognised and assessed, the faster it will be resolved.

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Integrity Line

Integrity Line is an independent whistleblower service for complaints about inappropriate conduct at work, provided by Worklogic. Click here to visit the Integrity Line website.