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Employee complaints about inappropriate behaviour at work often (and understandably) contain statements of opinion, emotion, speculation as well as allegations of fact. Translating an employee complaint into a clear and precise statement of allegations is essential for an effective and procedurally fair workplace investigation. Unfortunately, allegation flaws are very common and surprisingly hard to fix […]
In an ideal world, every organisation has a well-designed and widely-understood Conflict Management System (CMS) which kicks into action seamlessly when workplace issues arise. A good CMS brings together Alternative Dispute Resolution, Organisational Development, Human Resources, Legal, Strategy and the values of the organisation. Applying systems design principles, the CMS is coordinated, strategic, effective and […]