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Managing Conflict With Emotional Intelligence

What makes your employees tick? This course teaches you how to efficiently manage and resolve conflict in your workplace through a deeper understanding of Emotional Intelligence.

Topics covered:

  • Emotional Intelligence
  • Healthy Conflict vs Unhealthy Conflict
  • Managing High Conflict Personalities
  • What is Performance Management? What is Bullying?
  • 5 Key Steps to Resolving Conflict
  • Self-awareness: EQ²

Suitability:

This course is designed for:

  • Managers
  • Team leaders and supervisors
  • HR teams

Duration:

1 ½ hours

Cost:

Our standard in-house training half day rate applies to run this course at your premises for up to 20 people. Please note, depending on your requirements and location, additional charges may also apply.

Book Your In-House Training Course

To book this in-house training course or discuss your training needs, please simply contact us now!