Effective Interviewing

Whether you need to conduct interviews in an in-house workplace investigation, or need to conduct an important conversation with an employee, knowing how to elicit the most reliable information, and how to record the information, is crucial.

Topics covered:

PART A – Recording Information during
Interviews

  • Typed, handwritten or audio recording?
  • How to take good notes
  • Issues that arise during interviews
  • Practical exercises in effective notetaking
  • Record keeping, retention and regulation

PART B – Investigative Interview
Techniques

  • Why investigative interviewing is so
    important
  • Barriers to communication
  • Memory and how it works
  • What is a conversation?
  • What is telling?
  • What is listening?
  • Types of witnesses
  • Interview planning
  • Interview conduct – process and appropriate questioning techniques
  • Dealing with poor behaviour

Suitability:

This course has been designed for:

  • HR Managers
  • Managers and Supervisors

Duration:

Half Day

Cost:

Our standard in-house training half day rate applies to run this course at your premises for up to 20 people. Please note, depending on your requirements and location, additional charges may also apply.

Book Your In-House Training Course

To book this in-house training course or discuss your training needs, please simply contact us now!