Practical insights on resolving workplace complaints and creating a positive culture at work. Please note that the information in these posts is general in nature, and you should always seek specific advice that takes into account each unique situation.
So, you’ve received a complaint, and it seems complicated, messy and unclear. What do you do? We all understand that complaints must be handled in a timely, confidential and procedurally fair way, but it is not always clear what those concepts mean in practice. If you follow these six steps, you can be confident that […]
The ideal workplace investigation is conducted confidentially. Complainants, respondents and witnesses are asked to not discuss their involvement in the investigation process or anything that is discussed with others at the workplace, with the exception of human resources representatives or a support person. Participants are asked to observe confidentiality so that each person provides their […]
As more and more people are working to a flexible schedule and opting to work from home, opportunities for staff socialising are reduced and a proactive approach from management is required. Marketing coordinator, Jean Lizza discusses why incorporating social events and programs into your employee wellness program is beneficial for staff well-being and productivity. We […]
Do you manage a dysfunctional team or support managers in trying to fix dysfunctional teams in your role? If so this webinar is a must for you. In this webinar, Principal Consultant, Simon Thorne will discuss what causes dysfunction in teams and how to fix it as detailed in the Fix Your Team book, written by […]
Serious complaints of inappropriate behaviour are often not reported because employees don’t feel comfortable or secure to report to a manager. The earlier a complaint is received, the quicker it can be dealt with and often the outcomes are far more beneficial. Investigations Support Officer, Emine Yavuz discusses how an independent whistleblowing service should be a […]
Commonly employees present complaint documents which describe the alleged behaviour in broad terms (“I have been subject to constant bullying behaviour”), employing emotive language to describe the behaviour and the impact that it has had on them. Whilst this is to be anticipated and is perfectly reasonable way to raise a workplace complaint, that document […]
You’ve hit the ground running but as the year trucks along, it’s important to remember that productivity is only one part of being a great manager. In a post-pandemic world, it’s important to be mindful of things that can help make you a better manager. Worklogic director, Grevis Beard breaks down three key ideas that […]
As more and more people are working from home, the lines between work-life and home-life can be blurred. Employers and staff need to be proactive and clear around expectations around work hours especially in relation to email contact. Worklogic senior consultant, Louisa Dickinson discusses the right to disconnect in the latest Worklogic blog. The “right […]
It’s shocking to discover that a huge percentage of the workforce feels they are unable to be their authentic selves at work. Worklogic Senior Consultant, Tom Henry discusses what employers can do to support people from diverse backgrounds in the latest Worklogic blog. Australian workplaces still have way to go in being inclusive and diverse. […]
How do employers prevent workplace risk? To commemorate World Day for Safety and Health at Work and Workers Memorial Day, Worklogic director Jason Clark challenges managers and employers to ask questions, empower employees and be proactive in the latest Worklogic blog. World Day for Safety and Health at Work and Workers Memorial Day is upon […]