• Date:
  • Duration: 45 minutes
  • Categories:
  • Presenter: Jason Clark
  • Topics Covered:
    • Triaging Complaints
  • Price: $0.00
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In this webinar, Worklogic director,  Jason Clark, will discuss how an investigation is one approach to managing a complaint while also exploring how alternative options in some cases can also achieve the same outcome with a longer term benefit.

This webinar will cover how to clarify and assess complaints to determine whether the issue needs to be investigated and what thresholds need to be achieved before an investigation should take place, what alternative dispute resolution process and diagnostic processes exist to address concerns in the workplace and what the pros and cons for each approach are.

To get the most from the webinar, participants are encouraged to send questions about this topic so they can be addressed throughout the session.