• Date:
  • Duration: 3 hours
  • Venue: Online
  • Categories:
  • Presenter: Marc Dib
  • Topics Covered:
    • Triaging Complaints
  • Price: $525.00
Register Now

This is a single session course.

What is a ‘real’ complaint? How do I tell whether it is serious or not? How do I manage the complainant’s expectations? The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.

Topics covered:

  • What is a ‘complaint’?
  • Hearing the employee’s concerns: How, where, what questions to ask, how to document the conversation
  • Giving advice and referrals
  • What is your role? Coach, mediator, advisor, judge…?
  • The spectrum of risk and seriousness
  • Escalation: Applying formal options

Suitability:

This course has been designed for:

  • Risk, compliance and HR Managers
  • In-house counsel
  • Contact officers

Presented online by Worklogic Principal Consultant, Marc Dib.

Online sale close Mon 28th February, 2022. Please contact training@worklogic.com.au for information or to request an invoice payment.

EARLY BIRD OFFER: Pre-book before 31st January, 2022 with the promo code WORKLOGIC2022 to receive a 10% discount.