In an ideal world, every organisation has a well-designed and widely-understood Conflict Management System (CMS) which kicks into action seamlessly when workplace issues arise.
A good CMS brings together Alternative Dispute Resolution, Organisational Development, Human Resources, Legal, Strategy and the values of the organisation. Applying systems design principles, the CMS is coordinated, strategic, effective and current.
- what a Conflict Resolution System is
- how to identify opportunities to improve your organisation’s system.