This training is designed to support team leaders and managers who have to conduct challenging conversations in an environment where they cannot be held face to face due to the COVID-19 pandemic.
The COVID-19 pandemic has had significant impact on most organisations, with the vast majority of employees now working remotely. But the need for managers to address ever critical issues around performance, appropriate behaviour and other issues of concern should never be on hold.
This training is designed to support team leaders and managers who have to effectively conduct these challenging conversations in an environment where they cannot even be held face to face.
As a result of this two hour interactive session, you will be able to:
- identify and plan for the challenges of conversations that are not “face to face”;
- create and deliver a clear opening statement; and
- navigate and respond to challenging behaviour during the conversation