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Jul 25

Evolving approaches to managing workplace conflict

Eleven years on from 2007, when we first started Worklogic, it is interesting to reflect on what the evolving approaches to managing workplace conflict and complaints. 1. Workplace Investigation remains the key tool for serious allegations A solidly conducted workplace investigation has been, is, and always will be a fundamentally important response when allegations of […]

Jul 11

How to respond to a vexatious complaint

In previous blog posts we have explored the issue of vexatious complaints, and provided some key principles that should guide your approach as an employer in such situations. The recent case of Ms Linda Hanrick v Meridian Lawyers [2018] FWC 3256, decided on 5 June 2018, explored this issue, and offers a fresh example for […]

Jul 04

Recording Work Conversations

Secret recordings of conversations at work are becoming increasingly common.  As mobile phones become ubiquitous, the ability to record a conversation in the workplace becomes as easy as a button discreetly pushed in a pocket or handbag. In the context of workplace conflict, where they can be presented by employees as supporting evidence for an […]

Jun 20

Exceptions to procedural fairness principles when conducting a workplace investigation

There are certain key principles of procedural fairness which need to apply when conducting an workplace investigation into allegations of inappropriate behaviour at work. These include these two key rules: 1. The individual who is the subject of alleged misconduct has the opportunity to respond to specific allegations 2. Individuals have an opportunity to respond […]

Jun 13

How to reduce the risk of elder abuse

The United Nations has designated 15 June as World Elder Abuse Awareness Day (WEAAD). The objective of WEAAD is to raise awareness and to focus global attention on the problem of physical, emotional, and financial abuse of elders and how best to reduce incidents of abuse of elders, increase reporting of such abuse, and to […]

Jun 06

Protecting Workplace Disclosures

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has raised many questions for organisations across Australia about preventing unethical conduct: What prevents people speaking up when they become aware of misconduct? What protections does my organisation have in place to prevent a culture of normalised misconduct developing? Are people in […]

Feb 21

6 of the Best Self-Care Tips for Investigators

Interviewing staff who are traumatised, emotionally distressed or highly resistant to your process, takes a toll on the impartial investigator. Analysing evidence and defending your impartial findings can also be draining, and lonely, when subtle or overt pressures are brought to bear on your professionalism, or your conclusions. Effective investigators should exercise self-care to remain […]

Feb 07

3 Tips for Investigating Suspected Fraud

With any investigation into allegations of workplace misconduct, it is imperative that the investigator maintains a neutral and objective approach, and does not make “cut corners” in the investigation process. Following the proper procedurally fair process will not only ensure that your investigation is beyond unfounded criticism, it will also mean that you are being […]

Jan 17

12 Point Checklist for Briefing an External Investigator

“To outsource or not to outsource an investigation…” That is often the question HR professionals and senior managers are faced with when needing to conduct an investigation into serious misconduct at work.  Factors of time, risk and cost will all influence this decision (see our related blog post “Warning Indicators – When to Conduct an External Investigation” […]

Jan 10

Embracing Moral Courage in 2018!

I was recently asked what Worklogic would like to see more of in 2018 – and my answer was “moral courage“.  This is something that can be easier said than done – but you can never have too much of it.  Wherever you work, and whatever your role in 2018, let’s be brave (or braver) in standing […]

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