Coaching to help employees effectively resolve interpersonal conflict at work

Interpersonal conflict in the workplace can have serious and damaging consequences for the individuals involved and for the organisation as a whole. Yet few of us are well-equiped to deal effectively with conflict when it arises. Workplace conflict coaching is a powerful strategy to provide your staff with the support and skills they need to effectively resolve conflict.

Workplace Conflict Coaching

Workplace conflict coaching is a structured process that helps people, on a one on one basis, to develop or enhance their skills, knowledge and competencies, to more effectively engage in and manage interpersonal conflict. It is a voluntary, confidential process that focuses on each individual’s conflict management goals but that may be framed in a way to also support organisational goals.

Workplace conflict coaching is a low risk, early intervention strategy to help your staff build the skills needed to effectively manage and resolve interpersonal conflict at work –  before it gets out of hand.

Bringing in an experienced, independent workplace conflict coach is an effective strategy to:

  • restore relationships and conflict resilience after a workplace investigation has taken place, particularly when one or both parties remain in the workplace.
  • transform behaviour by developing individual interpersonal skills and building self-awareness
  • address the underlying causes of conflict not just the symptoms
  • help  individuals understand the dynamics that led to and maintain their conflicts
  • enable your staff to develop options, strategies and the skills necessary for effectively managing conflict.

Our approach

The experienced workplace conflict coaches at Worklogic are skilled at supporting people in conflict and building their capability to effectively deal with conflict.  Our coaches will help your staff:

  • consider the elements of conflict from all sides
  • understand their choices in terms of how they engage in conflict and un-learn unhelpful ways of engaging in conflict
  • develop their goals and intentions
  • identify what steps they can take to reach those goals, quickly and with ease
  • learn the best methods and structure to accomplish what they want and hold them responsible and accountable for achieving their conflict goals.

It is important to understand that our coaches do not provide therapy or counseling, which typically focuses on the sources of client’s concerns (often from their past) and helping clients to manage their lives more effectively.

Our approach is present and future-focused and solution, task and action-oriented.

  1. Our first step is to discuss with you whether a particular workplace conflict is suitable for workplace conflict coaching and then determine the required duration for coaching and desired outcomes.
  2. We then work directly with your staff to schedule and deliver one-hour coaching sessions over an agreed period of time.
  3. At the conclusion of this process, we provide you with feedback on the 1:1 coaching and any recommended next steps.

At the end of the process, your staff and organisation are better equipped to effectively manage and resolve conflict at work.

This is why clients trust us to help them resolve conflict in their workplaces.

Free 1 Hour Consultation

Book an obligation-free, one hour consultation to discuss conflict in your workplace and assess whether workplace conflict coaching is an effective approach to resolution.

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Worklogic Research

Download the free Worklogic research paper "Aftermath or Afterglow: Improving Workplace Culture and Team Dynamics after a Misconduct Investigation"

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"Worklogic’s combination of professionalism and values make them a compelling and trusted service provider. We have engaged Worklogic for policy development, training and mediation and on all occasions have found them highly effective in achieving a sustainable outcome for Justice Connect and our staff."

Fiona Macleay, CEO, Justice Connect

In all of our dealings with Worklogic, we found them to be professional, understanding and sensitive to the issues we were dealing with and the confidentiality surrounding these. Worklogic was an excellent resource and provided valuable assistance with some complex and difficult matters.

Conrad Browne, General Manager, JOY 94.9

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