Organisational values guide everything you do at work

Organisational values describe the core ethics or principles which the company will abide by, no matter what. They inspire employees’ best efforts and also constrain their actions.  Strong, clearly-articulated values should be a true reflection of your organisation’s aspirations for appropriate workplace behaviour, and play an important role in building a positive culture at your organisation.

Well-drafted and current organisational values:

  • Guide staff behaviour, as well as strategic and operational decisions
  • Provide a solid foundation for your employment policies, and “fill the gaps” where policies are silent
  • Over time, improve the organisation’s ethical character as expressed in its operations and culture
  • Demonstrate integrity and accountability to external stakeholders
  • Set the organisation apart from its competitors
  • Reduce risk of inappropriate behaviour
  • Strengthen the employment value proposition

Every organisation preferences some values over others. A university might value intellectual rigour, independence and the pursuit of knowledge. By comparison, a listed telecommunications company would prefer customer service, network reliability, and profit. For this reason, there is no such thing as a one-size-fits-all Code of Ethics.

Why define your organisational values and ethics

Employees often rate the company’s “vision, culture and values” as the most important factor in determining how they perceive their employer. Research also indicates that companies which demonstrate a coherent set of ethical principles are more likely to be profitable and stand the test of time.

Having clarity in your values will also help your organisation attract the right people (employees, customers, collaborators) and increase their loyalty, focus, trust and cooperation.

Reviewing and refreshing your organisational values

If your company developed its values 10+ years ago, it might be time for a refresh. As a clue, the old favourites tend to be integrity, teamwork, customer satisfaction and innovation! Also, if they feel like cookie-cutter values statements borrowed from other companies’ websites or picked out of an MBA handbook, then we’d suggest you start from scratch.  Values that do not resonate with staff or reflect your company’s culture and aspirations  can actually demotivate employees, alienate customers and undermine the credibility of leaders and managers.

Take a minute to consider:

  • Are your organisation’s values credible, deeply ingrained principles which guide all of the organisation’s actions?
  • Are they fundamental to the company’s culture?
  • Do they have an element of aspiration – what we need to be in order to succeed, and what we would like our character to be more like in future?
  • Are they specific to your organisation, so that they would ring true to every employee, customer and stakeholder?

Our approach

It needn’t be a massive undertaking to consider and refresh your organisation’s values. At Worklogic, we have worked with Monash University, the Victorian Department of Health and Human Services and other organisations to identify and codify their organisational values.

The process usually involves:

  • in-depth discussions with leaders, managers and sometimes other stakeholders that you select (such as union representatives or customers)
  • focus groups with employees
  • listening to all their views about what your organisation stands for now, and (if anything) what ethical shifts the organisation wants to make in future
  • understanding how the company plans to ensure that its culture, performance and employee experience continue to improve
  • preparing draft values, based on what your employees and stakeholders tell us
  • working collaboratively with senior leaders to refine and finalise the values, and develop an implementation strategy.

You can rely on our experience to help you develop organisational values that underpin everything you do at work.

 

Free 1 Hour Consultation

Book an obligation-free, one hour consultation to discuss developing compelling values to guide decision-making at your organisation.

 

Worklogic Research

Download the free Worklogic research paper "Aftermath or Afterglow: Improving Workplace Culture and Team Dynamics after a Misconduct Investigation"

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"Worklogic’s combination of professionalism and values make them a compelling and trusted service provider. We have engaged Worklogic for policy development, training and mediation and on all occasions have found them highly effective in achieving a sustainable outcome for Justice Connect and our staff."

Fiona Macleay, CEO, Justice Connect

In all of our dealings with Worklogic, we found them to be professional, understanding and sensitive to the issues we were dealing with and the confidentiality surrounding these. Worklogic was an excellent resource and provided valuable assistance with some complex and difficult matters.

Conrad Browne, General Manager, JOY 94.9

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