May 16

The Five Keys to Happiness and Engagement at Work (Part One)

In our recent webinar, Increasing Happiness and Engagement at Work*, we asked the questions: When have you felt the most proud, fulfilled and satisfied at work? What factors contributed to those feelings? The webinar attendees’ responses included: Achieving as a team, all working as one. So proud. Little things. I was able to help a colleague who was […]

May 09

A failure to investigate can be bullying: Lessons in triaging employee complaints

The recent anti-bullying order in the Fair Work Commission matter of Watts v Ramsay Health Care serves as a timely reminder of importance of ensuring that as managers and Human Resource professionals, you understand the requirements and purpose of your Bullying and Harassment policies. Specifically, it highlights that poor management decisions, in this case, the […]

May 02

Procedural Fairness and Interviewing

Over the last few months, I have had the opportunity to speak to various HR membership groups about workplace investigations, and, in particular, how to maintain procedural fairness. One of the questions I am frequently asked is: “In what order should I interview the participants, and why?” Procedural Fairness Recap At Worklogic, we take into […]

Apr 26

Reducing bullying, discrimination and harassment of young workers in Australia

“World Day for Safety and Health at Work” is an annual international campaign which promotes safe, healthy and decent work. It is held on 28 April each year. In 2018, the focus is on highlighting the critical importance of addressing the challenges that exist for improving the safety and health for young workers aged between […]

Apr 18

Dealing with Support People in Workplace Investigation Interviews

Being interviewed as part of a workplace investigation can be a stressful, emotional and intimidating experience for all parties – the complainant, the respondent and witnesses. Being able to bring along a support to attend the interview with them can be comforting for participants. But is also important to establish some clear ground rules, to […]

Apr 11

Recent investigation cases: The employer’s duty of care towards its employees during a workplace investigation

In recent years, there has developed an increasing awareness of the potential negative impacts of a workplace investigation on participants. Historically, the focus has been on the impact of the investigation on the complainant. This is because the written complaint will often refer to the impact of the respondent’s alleged behaviour, and put the investigator […]

Apr 04

Conflict Management Coaching in Action

Conflict management coaching involves a coach working one-on-one with someone experiencing conflict with another person. The coach uses a structured model to help the person in conflict (the client) discuss their conflict through a self-reflective process and help the client gain the ability to manage, prevent or resolve a dispute, or their interpersonal conflicts generally. […]

Mar 28

Thorny issues for workplace investigation processes

With apologies to Tolstoy, all investigation processes are alike, but each individual investigation is unhappy in its own particular way! There are frequently similar concerns raised by people entering this field for the first time and we have picked some of them to address today: 1. How long should an investigation take? This is of course […]

Mar 21

How to get the best out of mediation for your organisation and your staff

At its best, mediation can be a very effective and even a transformative process, which assists parties who have been engaged in conflict to resolve the issues that have arisen in their working relationship. With the assistance of a mediator, the participants are empowered to resolve the dispute themselves on their own terms, in a […]

Mar 14

Your Pre-Investigation Checklist

One of the topics that we often discuss at Worklogic is the necessity of ensuring that all workplace investigations are carried out in a procedurally fair manner, and in particular provide natural justice to any person responding to allegations. Looking at the bigger picture, however, it is equally important that before pushing the ‘formal investigation’ […]