Aug 15

How to build a more stress-resilient culture

So often when we are asked to undertake an investigation into allegations of problematic workplace behaviour, it becomes clear that it was all about the “how”, rather than the “what”. 1) How adept and skilled were the team members at responding to a range of stressors which may influence behaviour? 2) How competent was everyone […]

Aug 08

Positive vs Negative Momentum Energy within Teams

Identifying when the workplace, or a team, is heading ‘downward’ or showing signs of negative momentum, can sometimes be tricky. As an employer, you don’t always have visibility over the extent and causes of workplace problems. Bad behaviour and dysfunction can be hidden within teams, geographic areas, functional groups, or management hierarchy. Some of the […]

Aug 01

Why you can’t afford to ignore bad behaviour in the workplace

Bad behaviour and conflict are common in Australian workplaces. In a major 2016 survey, 14% of Australian workers described their workplace environment as ‘toxic’, 20% had experienced major problems in communication with a co-worker or boss, and 50% reported that they have experienced one or more serious incidents of conflict or other negative conduct at […]

Jul 25

Evolving approaches to managing workplace conflict

Eleven years on from 2007, when we first started Worklogic, it is interesting to reflect on what the evolving approaches to managing workplace conflict and complaints. 1. Workplace Investigation remains the key tool for serious allegations A solidly conducted workplace investigation has been, is, and always will be a fundamentally important response when allegations of […]

Jul 18

Managing Workplace Conflict

Disagreements in the workplace are natural and can be healthy for business. Too much conflict or conflict that is not managed well, however, can devolve into destructive behaviours that can lead to loss of productivity, high turnover and workplace complaints. The causes and management of workplace conflict could fill a whole book. At Worklogic we […]

Jul 11

How to respond to a vexatious complaint

In previous blog posts we have explored the issue of vexatious complaints, and provided some key principles that should guide your approach as an employer in such situations. The recent case of Ms Linda Hanrick v Meridian Lawyers [2018] FWC 3256, decided on 5 June 2018, explored this issue, and offers a fresh example for […]

Jul 04

Recording Work Conversations

Secret recordings of conversations at work are becoming increasingly common.  As mobile phones become ubiquitous, the ability to record a conversation in the workplace becomes as easy as a button discreetly pushed in a pocket or handbag. In the context of workplace conflict, where they can be presented by employees as supporting evidence for an […]

Jun 27

Employer best-practice in preventing sexual harassment in the workplace

As you may know, the latest impact of our current post-Weinstein awareness of sexual harassment has been the announcement last week by the Sex Discrimination Commissioner, Kate Jenkins, of a national inquiry into sexual harassment in Australian workplaces. It was interesting to note that Commissioner Jenkins specifically identified that “the global conversation about sexual harassment […]

Jun 20

Exceptions to procedural fairness principles when conducting a workplace investigation

There are certain key principles of procedural fairness which need to apply when conducting an workplace investigation into allegations of inappropriate behaviour at work. These include these two key rules: 1. The individual who is the subject of alleged misconduct has the opportunity to respond to specific allegations 2. Individuals have an opportunity to respond […]

Jun 13

How to reduce the risk of elder abuse

The United Nations has designated 15 June as World Elder Abuse Awareness Day (WEAAD). The objective of WEAAD is to raise awareness and to focus global attention on the problem of physical, emotional, and financial abuse of elders and how best to reduce incidents of abuse of elders, increase reporting of such abuse, and to […]